Help Center

Find answers to common questions and learn how to use Kocial

Getting Started

Learn the basics

Communities

Create and manage

Ideas

Share and discuss

Account

Settings & profile

Getting Started

How do I create an account?

Click "Sign Up" in the top navigation. You can register with email or sign up with Google/GitHub.

How do I join a community?

Open communities: click "Join Community" on the community page. Invite-only: you need an invitation link from a member.

What are the community types?

Open: anyone can view and join. Invite-only: requires an invitation from a community member.

Is it free to join communities?

Yes! Joining and participating in communities is free. Only community creation and management require a subscription.

Do I need technical skills?

No coding required. Our interface lets anyone create, customize, and manage a community with ease.

Communities

How do I create a community?

Click "Create Community" in the nav, fill in the name, description, and settings. Choose privacy (open or invite-only) and complete the process.

How do I manage my community?

Use the dashboard to view stats, manage members, moderate content, generate invitation links, and update settings.

How do I invite people?

Go to your community dashboard → Invitations → Generate Invitation. Share the link with others.

How much does it cost to create a community?

Creating a community costs $20/month. You get a dashboard to manage members and access their email addresses for engagement.

Can I monetize my community?

Yes! You can offer paid memberships, exclusive content, or special access. Kocial makes it easy to set up and manage payments.

Ideas & Content

How do I share an idea?

Navigate to the community → Click "Share Idea" or "New Idea" → Fill in title, description, optional URL → Submit.

How do I react to ideas?

Use reaction buttons: Up (support), Down (disagree), Hot (trending), Cool (innovative), Support, Care.

How do I comment on ideas?

Click an idea → Scroll to comments → Type in the text area → Click "Post Comment".

Can I edit or delete my ideas?

Community owners and idea authors can edit or delete content. Check your community's moderation settings.

What types of content can I share?

Ideas, questions, courses, and support articles. Each community can enable different content types.

Account & Settings

How do I update my profile?

Go to Profile from the account menu. Update your name, bio, and preferences there.

How do I change my password?

Go to Login → Click "Forgot Password?" → Enter your email → Follow the instructions in the reset email.

How do I delete my account?

Contact support at [email protected]. We'll help you complete the account deletion process.

Where can I see my communities?

Click "My Communities" in the account dropdown to view communities you've joined or created.

How do I turn on dark mode?

Click the moon/sun icon in the top navigation bar to toggle dark mode. Your preference is saved.

Custom Domain Setup

How do I set up a custom domain?

Configure DNS with your domain provider. Add an A record: Type A, Name @ (or blank for root), Value 139.59.25.37, TTL 3600.

What about subdomains?

For community.yourdomain.com: Type A, Name "community", Value 139.59.25.37, TTL 3600.

How long until DNS propagates?

DNS changes can take from 5 minutes to 48 hours. Most changes take effect within a few hours.

Where do I add my domain in Kocial?

After configuring DNS, update your domain in the community settings. You're all set!

AI Sentiment Analysis

What is AI Sentiment Analysis?

A feature that analyzes sentiment and relevancy of comments. It helps community owners understand engagement and maintain quality discussions.

What does the AI analyze?

Sentiment (positive/negative/neutral), relevancy to the topic, confidence level, and detailed reasoning. Top-level comments and ideas are analyzed; nested replies are not.

Who can see the analysis?

Only community owners. Regular members cannot see the analysis results—it's for moderation and management.

Best practices?

Use AI analysis as a tool to guide moderation, but always apply human judgment. Consider context and your community's guidelines. Don't replace human moderation with AI.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

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